Terms of use

1. User’s Acknowledgment and Acceptance of Terms

First Media Group, Inc (“Us” “We”, “QuestChat) provides the QuestChat mobile App, QuestChat IVR System and related website www.QuestChat.com site. By using QuestChat, its App or website (“QuestChat”), you, the user, accept the Terms of Service including all amendments made from time to time , as well as any other written agreement between us including any posted rules or guidelines (collectively “the Agreement”). If you do not wish to be bound by the Agreement please do not use QuestChat.

It is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications to the Terms of Service. Your continued use of QuestChat after such modifications will constitute your agreement to be bound by the modified Agreement.

2. Who May use QuestChat

YOU MUST BE AT LEAST 18 YEARS OLD TO USE QuestChat. By using QuestChat you expressly represent and warrant that you are 18 years or older. You further represent and warrant that you are not a convicted sex offender and you represent and warrant that you required to register as a sex offender with any government entity.

3. License to Use QuestChat

We grant to you a limited, non-exclusive license to access and use QuestChat for your own personal, non-commercial purpose. You may not reproduce, redistribute, sell, create, reverse engineer or disassemble any of the QuestChat products or services.

You may not assign or sublicense this Agreement to any individual or company.

You grant QuestChat and its partners, and affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty free license to copy, transmit distribute and display and make derivative works from your content. This license includes your waiver of any ‘moral-rights’ in your content. You permit and grant QuestChat members permission to view your content. Where you make suggestions to QuestChat, features, or services, or any improvements whatsoever, you do so without the right to compensation and you permit QuestChat to adopt said features, services, improvements or suggestions.

4. Registration through Facebook

In order to access QuestChat you have the option to register an account using your Facebook account login. You are authorize and provide Questchat the authority and ability to access information stored on your Facebook account. This includes information on your Facebook friends that you might share in common with other users of this Service. By granting QuestChat access to your Facebook account, you expressly acknowledge and agree that the QuestChat may obtain and share the following

  • Your Facebook profile name and profile picture; and
  • Your friend’s Facebook profile names and pictures who are common Friends on Facebook with other QuestChat users in your network..

5. Description and Modification of Services

We make various services available on this site including, but not limited to interactive voice response, and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).

We may alter, suspend, discontinue or impose limits on any aspect of QuestChat at any time with or without notice to you including the availability of any service, feature, database or content. We will not be liable to you or any third party should we exercise such right. Any new features that change or alter the services available to users of QuestChat shall also be subject to these Terms of Use.

6. Privacy

The Privacy Policy governs your privacy rights. As such, please review the Privacy Policy as it details, what information is collected, how the information is used, with whom we share that information, if any and what information, if any, you agree to share with third parties by using QuestChat.

7. Customer Data and Privacy

To use QuestChat, you will be required to provide certain information and data (“Customer Data”), and maintaining and updating your Customers Data as required. By using QuestChat, you agree that all information provided in the Customer Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate. You also grant us the right to disclose to third parties certain Customer Data about you. The information we obtain through your use of this site, including your Customer Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use. QuestChat reserves the right to charge an administrative fee of Two-hundred and fifty (250) Minutes of talk-time for accounts which have not been used for 24 sequential months. Such fee shall be automatically deducted every 6 months once an account has been dormant for more than 24 sequential months.

8. Third Party Sites and Information

You agree that QuestChat is not responsible for content, information or material found on third-party sites that you maybe linked to through QuestChat. You agree we are not responsible for content, accuracy, legality, decency or intellectual property compliance, nor are these sites under QuestChat’s control. A link from QuestChat is not and endorsement, or warranty of any kind of the site or its content.

9. Security

You agree to keep your password and membership information confidential and agree to keep your account private. You are responsible for all content posted and all usage of your membership account by third parties.

You may not use your account to obtain unauthorized access to another member’s account, to access a another network or server. You shall not interfere with anyone else’s use and enjoyment of QuestChat or other similar services.

10. Code of Conduct

You agree that Users who violate systems or network security may incur criminal or civil liability and be removed from the site and/or reported to relevant authorities. You agree to use the Service in accordance with the following code of conduct:

  • Use of QuestChat and your communications on QuestChat are subject to all applicable laws and you are solely responsible for your communications through QuestChat.
  • You will not use QuestChat to engage in harassing, threating, abusive, racist, obscene, defamatory, libelous, fraudulent behavior, nor post communications that are harassing, racist, obscene, threatening, abusive, defamatory, libelous or fraudulent.
  • You will not use the Service to promote any solicitation for funds, business, advertising, or solicitation for goods or services.
  • You will not post any communications that violates, plagiarizes or infringes upon the rights of any third party, including, copyright, trademark, patent, trade secret, right of publicity, privacy, personal, proprietary rights, or otherwise violates any law.
  • You will not post any communications which may victimize, degrade, or otherwise harass anyone group or individual based on race, religion, sexual orientation, gender, ethnicity, age, or disability or otherwise discriminates by reason of an association to any group.
  • You shall not use QuestChat in any manner which may cause the distribution of a unauthorized spam, or solicitation, lottery schemes, virus, or malicious software that could cause harm to QuestChat, its systems, or other members.
  • You shall not interfere with other members use of QuestChat, or attempt to gain access to other members accounts.

11. Monitoring

You agree that QuestChat has the right but not the obligation to monitor all Customer Data, messages and public postings. Where, in our sole discretion, customer data, messages and public postings violate this agreement, or any applicable law, or may negatively affect the goodwill of QuestChat, this content may be deleted and/or reported to the relevant authorities.

12. Disclosure to Law Enforcement

You agree that QuestChat may disclose any Customer Data in order to cooperate with relevant law enforcement authorities without further consent or notification to you, upon a lawful request from a law Enforcment Agency. You agree that QuestChat has the right to cooperate with relevant law enforcement authorities for any systems or network security at other sites, for any violations of the law including of abusive conduct, fraudulent conduct or otherwise illegal activity or in the investigation of suspected criminal violations.

13. Term and Termination

You agree we may at any time, and at our sole discretion, without prior notice to you, terminate suspend, disable or delete your account including any part therefor, where it is determined by FMG that you have violated any provision of this Agreement, where your conduct violates the code of conduct, is abusive, fraudulent or illegal or where your content may violate the QuestChat’s reputation or goodwill.

Where your account is terminated, any license to use QuestChat will likewise terminate. QuestChat reserves the right to keep or delete the content of your account and shall not be responsible for the loss of the content.

QuestChat contains information and content proprietary to us, and/or our partners, or affiliates and is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You agree not to modify copy or distribute any content without having first received the express permission of QuestChat.

Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of First Media Group or its Affiliates.

You agree to notify QuestChat of any copyright, trademark or propertary right infringement by a posting on this site, by contacting help@QuestChat.com

You agree that upon receipt of a notice of a claim of copyright infringement, QuestChat may investigate, and/or immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and that QuestChat may refer the complaint to the relevant Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.

15. Disclaimer of Warranties

QuestChat and related services, content and material are provided on an ‘AS IS’ basis. QuestChat does not provide any warranty of any kind, express or implied, including, but not limited to warranties of quality, merchantability, or fitness for a particular purpose, or for the warranty of non-infringement. QuestChat does not warrant that the service or material will be accurate, delay free, or reliable. There may be service interruption. Use of QuestChat is at your own risk. QuestChat does not warrant that products, services, content or information purchase, obtained from QuestChat or its affiliates or partners will be free of errors, defects or mistakes or meet your expectations.

You agree that QuestChat may change services, content, including prices without any notice to you. QuestChat is not responsible for damage or injury to you or your computer system, phone system as a result of use of QuestChat.

Through your use of the site, you may have the opportunities to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandise and services and you. You agree that any transaction executed through QuestChat or in connection to QuestChat are conducted at your own risk. There is no warranty for any of the products or services, material or information accessed or purchased through QuestChat or its partners, or its affiliates.

Exclusion of warranties may not apply in jurisdictions which do not allow exclusion of certain warranties.

16. Limitation of Liability

QuestChat is not responsible for screening its members, or ensuring you do not incur damages as a result of other members content, conduct, or actions and disclaims all liability that may be associate with your use of QuestChat, its products, services or that of our partners or affiliates.

In no event shall we, our partner, or our affiliates be liable to you or any third party for any special, punitive, aggravated, incidental, indirect, direct or consequential damages of any kind or any damages whatsoever, including but not limited from the use of QuestChat, its services, content, or as a result of content or information, or as a result of contact with a member of QuestChat or as a result agreeing to meet any member through QuestChat. QuestChat, its affiliates and partners shall not be liable to yourself or any third party for use out of or in connection with use of QuestChat or any reference or link from this site, or for any contact with any member whatsoever, including but not limited to communications with any member, or as a result of agreeing to meet any member. In no event shall we, our partners or affiliates be liable to you or any third party for any violations of the terms of use, including misrepresentation of your age. We shall not be liable in any way for contents, material uploaded, submitted by third parties, or for any good or services or third-party goods or services offered through QuestChat.

17. Indemnification

Upon a request by us, you agree to defend, indemnify, and hold QuestChat, First Media Group, its officers, directors, employees, agents, and our Partners, and Affiliates harmless from all liabilities, claims, and expenses, including attorney fees, that arise from your use or misuse of QuestChat including any misrepresentation of your ability to use the service or your age, and as a result of any complaints made by other parties against you. You agree to cooperate fully as reasonably required in the defense of any claim and in asserting any defenses available. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you,

18. Spam and User Content

QuestChat may employ automated monitoring devices or techniques to protect our users from mass unsolicited communications (also known as “SPAM”) and/or other types of electronic communications that we deem inconsistent with our business purposes. QuestChat shall not be responsible for any legitimate communication that is blocked, or for any unsolicited communication that is not blocked.

QuestChat accounts may have a limited storage capacity. QuestChat may delete or block communications or content that exceed the limit. We will not be responsible for such deleted or blocked account content

19. Termination of Use

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. If we terminate your membership in the Services because you have breached this Agreement, you will not be refunded any monies paid for the Services.

Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

If you become a Member of the Services, you may terminate your membership at any time by ceasing to use or access the Services, or by contacting our Customer Service at 1.800.975.6565; however, you will not be refunded any monies paid for your membership upon such termination.

20. Governing Law

You agree and that this Agreement and the use of QuestChat and the purchase of any products and services is governed by the laws of the Province of Ontario, Canada. Any disputes arising from the use of QuestChat, products or services or this Agreement shall be subject exclusively to the courts of the Province of Ontario, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods.

Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the Province of Ontario with respect to such matters.

You may also contact us at QuestChat, 75 South Broadway, 4th floor White Plains, NY 10601.

21. International Use

QuestChat may be accessible worldwide, but there are we NO REPRESENTATIONS OR WARRANTIES that materials on this site are appropriate or available for use in jurisdictions outside North America. Furthermore, accessing QuestChat from jurisdictions where the content is illegal is absolutely prohibited.

Where you choose to access or use QuestChat from other jurisdictions, you agree that you do so on their own initiative and are responsible for compliance with local laws. Any product, service, and/or content made in connection with QuestChat or offer for product, service or content is void where prohibited.

22. Notices

All notices to a party shall be in writing and shall be made either via e-mail or conventional mail. Notices to us must be sent to the attention of Customer Service at help@QuestChat.com. Notices to you may be sent to the address supplied by you as part of your membership account. QuestChat may broadcast notices or messages through the service to inform you of changes to QuestChat, its services, content, terms, and such broadcasts shall constitute notice to you at the time of sending. QuestChat may update this Agreement and that further shall constitute notice at the time of the update.

23. Assignment

You may not assign this Agreement or any of your rights to use QuestChat to anyone. QuestChat may assign any or all of its rights and duties under this Agreement or related to QuestChat to any third party, and where assumed by a third party, QuestChat shall be relived of any and all liability under this Agreement

24. Entire Agreement

These terms and conditions constitute the entire agreement. If any term of this Agreement is found invalid or unenforceable by any court of competent jurisdiction, the term shall be severed from the agreement with the remaining portion of the Agreement remaining in full force and effect.

Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.

24. Contact Information

Except as specifically noted on this site, the services available through this site are offered by First Media Group Inc., an Ontario Corporation. If you notice that any user is violating these Terms of Use, please contact us at help@QuestChat.com.